Q. Email Routing

Answer

Email Routing

What is it?

Email routing uses a combination of custom email templates in combination with transaction status changes to allow libraries to create their own customized processing actions.

How does it help?

Some ILL staff learn they can process unusual transactions that don’t fit into the standard ILLiad workflow by manually changing statuses and sending email outside of the ILLiad client. But, these workarounds require extra time, tedious mouse clicking, cutting & pasting, etc. Email routing can help you reduce some of these workarounds through a custom procedure requiring only a few mouse clicks.

Getting started

Create your email template

Email templates are .txt files located in your \illiad\Email\ directory. By default, ILLiad uses specific templates for certain processes. A complete list of such templates can be found in the ILLiad documentation:

https://prometheus.atlas-sys.com/display/illiad83/Creating+and+Editing+Email+Templates.

 

You can include ILLiad transaction data in a template by inserting a field tag. Tags begin with <# and end with > (for example, <#PhotoJournalTitle> will insert the Journal Title into your email). You can use any field from the LocalInfo, Transaction, User, and Lender Addresses tables. These can also be used in the subject lines of your email routing.

 

Tip: Finding field names

 

Want to insert a field tag into your email, but you can’t remember its exact name? The easiest way to find out is to pop open the Custom Request Search in the ILLiad Client. That will let you browse the Transaction, User, and Lender Addresses tables. For the LocalInfo table, just pull it up in the Customization Manager for easy access.

Use your template in an email routing

Logon to the ILLiad Customization Manager. Select System, then Email, and then click on the EmailRouting table.

 

 

Click on the New Record button to create a new rule, or select an existing rule that you want to start from and click on the Copy Record button. Key elements are:

  • DefaultToName/Address: This is the recipient of your email. Leave this blank and ILLiad will automatically supply the user’s info (in borrowing & doc del) or library’s info (in lending).

  • DefaultFromName/Address: This is the return email address and name for your borrowing/lending/doc del contact person.

  • DefaultSubject: This is the email subject and can contain the same field tags used in email templates.

  • DefaultStatus: This is the status/queue to which ILLiad will move the transaction when the routing is executed. Leave this blank if you don’t want to change the status.

  • FileNameLoan/Article: The file name of your custom email template (remember the “.txt” extension).

 

Once you are finished creating or editing your email routing, save your changes. You will now be able to access them from the Send Email menu during request processing.

 

Examples

ALA ILL request:

This email routing can automate the process of sending ALA forms to libraries that are not OCLC lenders. Before sending the email, be sure to change the System ID to “OTH” and select your lender (in ILLiad 8, type in the symbol in the Lender field and click Save; you will then be prompted to enter or select a lender).

 

ProcessType

Borrowing

Name

ALA Request

DefaultToAddress

library@library.com

DefaultToName

Interlibrary Loan Office

DefaultCCAddress

 

DefaultSubject

ALA Interlibrary Loan Request

DefaultFromAddress

(Your department contact’s email)

DefaultFromName

(Your department contact’s name)

DefaultStatus

Request Sent

FileNameLoan

ALAemail.txt

FileNameArticle

ALAemail.txt

 

Download the email template: http://goo.gl/UefJH







 

Ask patron a question

This is useful if you want to email a user about a request or citation without having to hand type information about the requested item. This email routing does not change the status of the request.

 

This email can be used in both Borrowing and Document Delivery -- just copy it and change the ProcessType to “Doc Del.”

 

ProcessType

Borrowing

Name

Ask patron a question

DefaultToAddress

 

DefaultToName

 

DefaultCCAddress

 

DefaultSubject

Question regarding your ILL request for “<#LoanTitle><#PhotoArticleTitle>”

DefaultFromAddress

(Your department contact’s email)

DefaultFromName

(Your department contact’s name)

DefaultStatus

Request Sent

FileNameLoan

AskPatron.txt

FileNameArticle

AskPatron.txt

 

Download email template: http://goo.gl/ewqTs





 

Bill patron for lost item

Use this to send an email to the patron, circulation staff, and/or the bursar to bill the patron for a lost book. You can also use this if you are going to block the user, as well.

 

ProcessType

Borrowing

Name

Bill Patron for Lost/Damaged Item

DefaultToAddress

 

DefaultToName

 

DefaultCCAddress

 

DefaultSubject

Interlibrary Loan Replacement Charges for: <#LoanTitle>

DefaultFromAddress

(Your department contact’s email)

DefaultFromName

(Your department contact’s name)

DefaultStatus

Checked Out to Customer (or you can use a custom queue such as “Billed for Replacement”)

FileNameLoan

BillLost.txt

FileNameArticle

BillLost.txt

 

Download the email template: http://goo.gl/43wMk









 

Cancelled after updating to ‘Shipped’

Sometimes you accidentally update a lending request to ‘Shipped,’ only to discover that you can’t send the item after all. Use this email routing to contact the borrowing library so they can request this again from other libraries.

 

ProcessType

Lending

Name

Cancelled after updating to shipped

DefaultToAddress

 

DefaultToName

 

DefaultCCAddress

 

DefaultSubject

Cannot supply OCLC ILL #<#ILLNumber>

DefaultFromAddress

(Your department contact’s email)

DefaultFromName

(Your department contact’s name)

  • Last Updated Jul 13, 2016
  • Views 51
  • Answered By Angela Galvan

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