​​​​​​​How do I resolve System Alert Box errors?

The System Alert Box, contains a view of alerts and logs from services within ILLiad. The System Alert Box is located on the ILLiad main screen.

Answer

What is it?

The System Alert box contains a list of alerts from services within ILLiad. The ILLiad Connection Manager downloads and updates requests from OCLC and other systems. This process runs automatically; any time there is an error, it will be listed in the System Alert box under one of the following queues:

 

How does it help?

By examining these errors, you can verify that requests have been accurately updated in both OCLC and ILLiad, ensuring that all transactions are progressing through the system as expected. This also guarantees that all emails and electronic documents are promptly sent and received, helping to avoid significant delays.

 

Connection Manager 

The ILLiad Connection Manager ensures that all ILLiad transactions remain synchronized with their corresponding OCLC statuses in the WorldShare system. It downloads and updates requests from OCLC and other integrated systems.

Occasionally, if ILLiad tries to update an OCLC status in error (for example, trying to mark a request “Received” if it has not yet been “Shipped”), then you will receive an alert in the System group.

An alert will be generated if you attempt to update a book's status to 'Received' before the lending library has marked the request as 'Shipped.


To clear these errors, double-click on the System Alert row where the error appears. A list of affected requests, grouped by error type, will be displayed. You can clear errors individually by opening the request or clear multiple errors at once by selecting several requests and clicking the 'Clear Selected Errors' button.

In the table below, you will find common errors and how to resolve them.

Error

What it means

How to fix it

Record Not Found

The ILL number for the specified ILLiad transaction(s) does not exist in OCLC and cannot be updated. The ILL record may have been deleted from OCLC by either the borrowing institution or the lender.

Quickly address these errors by selecting them (SHIFT+Click) and clicking the 'Clear Selected Errors' button.

Received Not Allowed Here

ILLiad attempted to update an OCLC request to 'Received' before it was marked as 'Shipped’ by the lending library.

Contact the lending library to update the status to 'Shipped' in OCLC. 

 

Monitor these requests and only clear the error once the request is resolved to avoid losing track of it.

Renewal Not Allowed Here

The renewal request failed because the item was not in the correct status. 

 


 

This usually means that the lending library has either denied a previous renewal request or recalled the item. Sometimes, this occurs if the item has already been marked as 'Returned' or was not properly updated to 'Received.'

In either case, you should request a new copy of the item from another lender or negotiate a new due date outside of WorldShare.

Complete Not Allowed Here

OCLC attempted to update a lending request to 'Complete' when the item was either not marked as 'Returned' or was in 'Recalled' status.

You can either recall the item and then update the status to 'Complete,' or contact the library and ask them to correctly update the request's status to 'Returned.'

Update Error

These issues typically occur if the Connection Manager times out twice while attempting to update a request.

Often, the errors are corrected by the time you view the request. 

 

However, sometimes, you might need to update the OCLC status manually.

Outgoing Email

These errors can be caused by emailing an invalid email address. (For example, a user incorrectly puts “,edu” instead of “.edu” at the end of their address.) You typically need to change the “To” line to display the email address correctly by updating the email address accordingly before resending. Remember to update the patron's information. 

Errors can also occur if ILLiad is unable to send emails, either because your SMTP server is down or your email credentials and ports are not correctly configured. For more information, please see Atlas’s Email SMPT configuration documentation.

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  • Last Updated Sep 18, 2024
  • Views 913
  • Answered By Kristen Heinrich

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